Without access to a showroom, finding your perfect tiles online can be challenging when you only have images to go by. At N&C Tiles and Bathrooms, we want you to be confident in the purchases you make so we always recommend purchasing a sample tile first. This way you get to see the real thing in your home setting and experience all the beautiful aspects of our tile designs that can’t be captured in a photo, like subtle shades, shimmers, colours, textures and how the tile surfaces react to different lighting. To make this process as simple and convenient as possible, we offer samples for all our tiles, all with free postage!
How do I order a tile sample?
1. Find the tile of your choice. On the product page, instead of adding a tile quantity to your trolley, you simply order a tile sample.
2. Once you have finished selecting all your chosen tile samples, proceed to checkout. It’s that simple!
3. Our samples team will then carefully label, pack and send your samples to you using a parcel courier
Please note that for smaller tiles we offer a “full size” tile sample. Larger format tiles (ones with an edge longer than 600mm) will be supplied as a cut piece, as big as we can fit in the parcel. As long as your trolley only contains sample tiles, then postage is FREE. We will despatch samples as quickly as possible and aim to have all samples delivered within 5 working days.
We also strive to find ways to repurpose and reuse so instead of sending tiles with a small defect to landfill sites (such as a tile with a chipped or brkoen corner), we use these tiles for samples. If you do receive a tile with such a defect, you will still be able to appreciate the colour and surface finish of the tile clearly and it is of course not a reflection of the tiles we send to fulfil orders. We appreciate your support in helping us with our endeavour to redcue waste.
If you wish to return any sample tiles, please post them to us, with a copy of your invoice, to the address below. Please remember to wrap them well as broken tiles cannot be refunded. We also recommend that you opt for tracking on your parcel when posted, so you know it has arrived with us.
Samples can only be returned and refunded by mailing them to
N&C Tiles & Bathrooms Web Samples Return Department
41-51 Freshwater Road
The refund will be made to the card used for the original purchase within 14 days of receipt of the tiles.
Please do not return sample tiles to local showrooms as they are unable to receive them. If you do have any questions regarding samples please contact us, where we will be happy to help.