Delivery

SERVICE UPDATE APRIL 2021: Some areas of the UK are temporarily experiencing delivery delays that are outside of our control. If delivery time is critical, please contact our web sales team on 020 8586 4600 before placing your order.

Cost of delivery

The cost of delivery is calculated using the weight of the order and the location it is being delivered to.  The delivery cost is shown during the checkout process once a delivery post code has been entered.*
Delivery is free of charge for tile samples.  Please see details of the sample service here.

Delivery areas

Our web service includes parcel and pallet delivery options to mainland Great Britain as determined by the service offered by our delivery partners.  Please contact us for a price for any postcodes excluded by our website.

The table below offers a guide to delivery costs.  The actual cost of delivery is calculated once the delivery post code has been entered.

Zone A

AL, B, BA, BB, BD, BH, BL, BN3, BN11-18, BN21-24, BN26-99, BR, BS, CB, CF, CH, CM, CO, CR0-3, CR5-6, CR8-90, CT, CV, CW, DA, DE, DH, DL, DN, DY, EN, GL, GU, HA, HD, HP, HR, HU, IG, IP, KT9, KT11, KT13-16, KT20, KT22-24, L, LE, LL11-14, LN, LS, M, ME, MK, NE, NG, NP, NR, OL, OX, PE, PO1-22, PR, RG, RH1-9, RH77, RM, S, SG, SK, SL, SM2, SM5-7, SN, SO, SP, ST, SY1-9, SY12-15, TA1-3, TA6-20, TF, TN1-7, TN9-12, TN17-40, TS, TW, UB, W3-5, W7, W12-13, WA, WD, WF, WN, WR, WS, WV, YO

Zone B

BN1-2, BN5-10, BN20, BN25, CA, BR4, CR4, CR7, DG, DT, E, EH, EX, FK1-7, FK10, FY, G, KA1-26, KA29-30, KT1-8, KT10, KT12, KT17-19, KT21, KY2-5, LD, LL15-78, ML, N, NW, PA1-19, PL, RH10-11, RH12-20, SA, SE, SM1, SM3-4, SW2-99, SY10-11, SY16-25, TA4-5, TA21-24, TD1-4, TD6-7, TD9-10, TN8, TN13-16, TQ, W1-2, W6, W8-11, W14

Zone C

DD, EC, FK8-9, FK11-21, KY1, KY6-16, KY99, PH1-7, PH11-14, SW1, TD5, TD8, TD11-15, TR1-18, WC

Zone D

AB, IV1-36, IV55-56, IV63, IV99, KW1-14, PA21-38, PA80, PH8-10, PH15-41, PH49-50, TR19-27

Excluded from web delivery

BF, BT, GY, HS, IM, IV40-49, IV51-54, JE, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-43, PO30-41, ZE

Delivery times

For all items in stock, the standard delivery time is 3-5 working days, but some areas have options for Next Working Day (Monday to Friday) and Saturday delivery (for orders received before 11am).*  If we are not able to fulfil your order within the time requested we will contact you using the email address provided to us.  Deliveries are made between 8am & 6pm.

* Please note that some products require special packaging/ handling/ space or have an extended delivery time.  These products will be highlighted as such on the product page.  Any additional change will be included in your carriage payment during checkout. The delivery time will be confirmed in your despatch confirmation email once your order has been processed by our team.

Once you receive your dispatch confirmation email, your order will be in the care of a third party courier. You are therefore unable to amend your order or cancel its delivery from this point onwards.

Delivery information

Deliveries are likely to be made by a third party carrier using an 18-tonne lorry (similar size to a fire engine), therefore if your property has restricted access please let us know at the time of ordering, using the special instructions box when placing your order. Alternative arrangements may need to be made as a result.

Most products are delivered on a wooden pallet, secured with plastic wrapping, for which N&C offer what is termed as a ‘kerbside delivery’.   This means that the products will be delivered to the nearest, safest and accessible external point for unloading.  The operative will not be able to assist in unloading the pallet nor help carry goods to or inside a property.  Please take care when lifting and assess the weight of all items as they may be heavy.  Organise help on the day if required.

Please watch the video below before ordering to be fully aware of this process.  Please click on the image to start the video.

Orders under 30kg, that can be sent in a parcel, will be delivered by a parcel courier.

Delivery receipt

To ensure safe receipt of your order a signature will be required on delivery.  Parcels may be left with a neighbour if instructed.  This is not possible with heavy pallets.

Your invoice will be attached to your despatch confirmation email.

A quick visual inspection of the goods is recommended while the driver is present.  Any obvious visible damage from the outside of the parcel or pallet should be noted on the delivery paperwork.  The goods should then be fully inspected for damages, quantities, tile shade and sizing. In the unlikely event there any issues are found they must be reported to us within 48 hours of receipt.

All other delivery information

We are happy to help you with your purchase, so if you have questions or concerns regarding the delivery service offered please contact us before placing your order.

Please read our full terms and conditions.